Services - Outsourced IT Support

Outsourced IT Support

Cebic's remote technical support allows our engineers to access your computers and diagnose and solve computer problems remotely and securely. Problems are addressed immediately, eliminating travel time and expenses associated with consultants coming to your business locations. 90% of technical support issues can be solved remotely via a secure connection from our Remote Intelligence® Network Operations Center. This increasing productivity and efficiency and hereby saving cost.

Cebic support is provided on a time-block basis for remote monitoring clients or can be purchased at an hourly rate. Credit card payments are accepted and immediate support 7 days a week, 24 hours a day is available to all our clients.

Remote emergency support allows companies in rural or remote locations to receive experienced, professional IT support when they need it, at an affordable cost.

All technical support issues receive a ticket number and clients have access to their tickets via the internet 24 hours a day. Technicians update the tickets on a daily basis or each time work is performed on the client’s network, allowing for real-time status reporting and detailed communication between the end-user, management and technicians.

Resolving Bottlenecks

When a company calls in an outside security consultant, there's typically evidence of a problem, but misinterpetation of its cause. One sign of a virus problem is often reduced network speed. In this client incident, Cebic Technologies was called in to resolve hardware / software conflicts that the client believed to be causing bottlenecks in the network.

The real problem was more than 800 viruses. Although the company had anti-virus software installed, it had not been consistently updated. With Cebic's ImmunEye™ service, virus updates are now automatic.

3225 S. Wadsworth Boulevard | Suite B | Lakewood, CO
1-888-232-4226 | 303-987-3679 | Fax 303-987-2560
info@cebic.com